Delivery & Returns

packaging

Delivery Charges

Standard UK mainland Delivery - £5.95 

Delivery to UK Channel Islands - £12
We send all deliveries going to any of the Channel Islands by our courier service.
Can take up to 2-3 working days to deliver.

Delivery to Southern Ireland - £15

UK mainland next day by 5.30pm - £11.95
Please place your order by calling 0207 935 7007 by 1pm the day before delivery.

UK mainland next day by 12pm - £19.95
Please place your order by calling 0207 935 7007 by 1pm the day before delivery.

Delivery to Europe £20

Delivery to rest of the world - Zone 1 £50*
The correct delivery charge will be added at the checkout page.
Countries/ Continents included in Zone 1 include: USA, Canada, South America

Delivery to rest of the world - Zone 2 £30*
The correct delivery charge will be added at the checkout page.
Countries/ Continents included in Zone 2 include: Australia, New Zealand, Japan, China, Philppines, Korea, India

Delivery to Russia - £50**

* Import duty or tax costs may be invoiced to you directly from an import broker, this is at the customer's cost and we recommend that you contact your local customs authority to determine a landed cost price prior to completing your purchase.

** We can only deliver to a business address, not a private address.  Import duty or tax costs may be invoiced to you directly from an import broker, this is at the customer's cost and we recommend that you contact your local customs authority to determine a landed cost price prior to completing your purchase.

Mail Order & Internet Order returns policy

If you are not entirely happy with items purchased, providing the goods are in perfect condition with an original receipt, Rachel Riley Ltd can offer:

Non-sale items

A full refund for goods within 14 days of receipt.
A credit note (valid 6 months) or exchange for goods within 28 days of receipt

Sale items

A full refund for goods within 7 days of receipt.
A credit note (valid 6 months) or exchange for goods within 14 days of receipt; no sale items can be exchanged after the sale has ended.

Just pop the item in the post and send to -

Rachel Riley Returns
Ground Floor, 11 Osram Road
East Lane Business Park
HA9 7NG


If you would like to ask us any questions about the return or check any order information with us,
please do not hesitate to call us on 0207 959 5969.

Your statutory rights are not affected.