Mail Order & Internet Order returns policy


Rachel Riley clothing :

If you are not entirely happy with items purchased, providing the goods are in perfect condition with an original receipt, Rachel Riley Ltd can offer:

Non-sale items

A full refund for goods within 14 days of receipt.
A credit note (valid 6 months) or exchange for goods within 28 days of receipt

Sale items

A full refund for goods within 7 days of receipt.
A credit note (valid 6 months) or exchange for goods within 14 days of receipt; no sale items can be exchanged after the sale has ended.

Just pop the item in the post and send to -

Rachel Riley Returns
Ground Floor, 11 Osram Road
East Lane Business Park

 Once your return has been accepted, you will receive the refund via the original payment method within a maximum period of 14 days, depending on your bank. If you would like to ask us any questions about the return or check any order information with us, please do not hesitate to call us on 0207 259 5969. Please note, customer is responsible for any return fees.

Mystery Bags:

Please note that Mystery Bags are final sale items and we don't accept returns or exchanges.

Face Masks, Tights & Socks:

Please note that for hygiene reasons, we cannot accept any returns or exchanges for face masks, tights & socks.

Clair de Lune products:

Please contact us on if you would like to return any Clair de Lune products and our Team will organise this. Please do not return these to address below as we will not be able to accept it and goods will be returned to you.

Please note that all items purchased in 3 for 2 offer need to be returned together for returns/exchanges to be processed.

We do not accept packaging returns for example gift boxes or gift wrap.

Any items purchased on our sister site in dollars need to be returned directly to US business, for more information please visit


Your statutory rights are not affected.