Mail Order & Internet Order returns policy
Face Masks, Tights & Socks
Please note that for hygiene reasons, we cannot accept any returns or exchanges for face masks, tights & socks.
If you are not entirely happy with items purchased, providing the goods are in perfect condition with an original receipt, Rachel Riley Ltd can offer:
A full refund for goods within 14 days of receipt.
A credit note (valid 6 months) or exchange for goods within 3 months of receipt
A full refund for goods within 7 days of receipt.
A credit note (valid 6 months) or exchange for goods within 3 months of receipt; no sale items can be exchanged after the sale has ended.
Just pop the item in the post and send to -
Rachel Riley Returns
Ground Floor, 11 Osram Road
East Lane Business Park
Once your return has been accepted, you will receive the refund via the original payment method within a maximum period of 14 days, depending on your bank. If you would like to ask us any questions about the return or check any order information with us, please do not hesitate to call us on 0207 259 5969.
Please note we cannot currently accept any exchanges or returns at our Marylebone High Street shop.
Your statutory rights are not affected.