Mail Order & Internet Order returns policy
Please note that Mystery Bags are final sale items and we don't accept returns or exchanges.
Face Masks, Tights & Socks:
Please note that for hygiene reasons, we cannot accept any returns or exchanges for face masks, tights & socks.
Clair de Lune products:
Please contact us on firstname.lastname@example.org if you would like to return any Clair de Lune products and our Team will organise this. Please do not return these to address below as we will not be able to accept it and goods will be returned to you.
Rachel Riley clothing:
If you are not entirely happy with items purchased, providing the goods are in perfect condition with an original receipt, Rachel Riley Ltd can offer:
A full refund for goods within 14 days of receipt.
A credit note (valid 6 months) or exchange for goods within 3 months of receipt
A full refund for goods within 7 days of receipt.
A credit note (valid 6 months) or exchange for goods within 3 months of receipt; no sale items can be exchanged after the sale has ended.
Just pop the item in the post and send to -
Rachel Riley Returns
Ground Floor, 11 Osram Road
East Lane Business Park
Once your return has been accepted, you will receive the refund via the original payment method within a maximum period of 14 days, depending on your bank. If you would like to ask us any questions about the return or check any order information with us, please do not hesitate to call us on 0207 259 5969.
Please note that items purchased in 3 for 2 offer needs to be returned together for returns/exchanges to be processed.
Your statutory rights are not affected.