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Frequently Asked Questions
Everything you need to know about Rachel Riley children's clothing, sizing, delivery, returns, personalisation and more.
About Rachel Riley
Rachel Riley is a British luxury childrenswear brand specialising in timeless clothing for babies, boys and girls. Founded in 1998, the brand is known for classic British design, beautiful fabrics and traditional craftsmanship including hand smocking, embroidery and intricate knitwear. Rachel Riley designs its collections in the UK, with selected footwear handcrafted in its atelier in the Loire Valley, France.
Rachel Riley children's clothing is lovingly designed in the UK, drawing inspiration from classic British style, vintage childrenswear and timeless designs. Many Rachel Riley prints are exclusive and designed in-house.
Rachel Riley combines timeless British childrenswear with traditional craftsmanship and high-quality fabrics. The collections include details such as hand smocking, embroidery and classic tailoring, with many pieces designed to become treasured wardrobe staples and heirloom keepsakes.
Rachel Riley is a British luxury childrenswear brand with more than 25 years of experience creating clothing for babies and children. Founded by Rachel Riley in 1998, the brand is known for timeless British design, traditional craftsmanship and high-quality fabrics.
From baby clothes and newborn gifts to girls' dresses, boys' outfits, knitwear and special occasionwear, Rachel Riley creates pieces designed to be worn, loved and treasured.
Traditional techniques including hand smocking and embroidery remain an important part of the brand, while many of its prints are designed exclusively in-house. The collections are designed with longevity in mind, reflecting Rachel Riley's philosophy of creating modern heirlooms that can be passed down through generations
Baby & Children's Clothing
Rachel Riley offers clothing for babies from 1 month to 2 years, as well as boys and girls from approximately 3 years to 10 years. Selected girls' styles are also available in sizes up to 14 years. Availability can vary by individual style.
Yes. Rachel Riley offers a collection of baby clothes including babygros, baby dresses, knitwear, blankets, accessories and gifts. Baby clothing is available in sizes starting from 1 month, with selected styles available through to 2 years.
Yes. The girls' collection includes dresses, skirts, tops, knitwear, coats and occasionwear, with many styles inspired by classic British childrenswear and traditional craftsmanship.
Yes. The boys' collection includes shirts, shorts, trousers, knitwear, jackets and smart occasionwear, with classic designs suitable for everyday dressing and special occasions.
Yes. Rachel Riley offers coordinating and matching styles for siblings, making it easy to create complementary looks for family occasions, photographs, holidays and celebrations.
Sizing & Fit
Rachel Riley sizing is based on age and size ranges, but individual garments can fit differently depending on their style and cut. The size guide should be checked before ordering, particularly for fitted garments.
Rachel Riley recommends using the individual product size guide when choosing a size. Baby clothing generally ranges from 1 month to 2 years, while boys' and girls' clothing generally starts from 3 years. If you are between sizes or unsure about a particular style, contact the Rachel Riley team for assistance.
Yes. Product pages include sizing information to help customers select the most suitable size. As fit can vary between styles, customers should always check the relevant product information before ordering.
Personalised & Bespoke Clothing
Yes. Selected Rachel Riley clothing and gifts can be personalised with embroidery or monogramming, making them particularly suitable for birthdays, newborn gifts, christenings and other special occasions.
Rachel Riley's embroidery service generally takes 5–10 days from the date the order is placed, in addition to shipping time. Customers with urgent requirements are advised to contact the Rachel Riley team before ordering.
Personalised items cannot be returned or exchanged, so customers should take particular care when checking the size and personalisation details before placing an order.
Yes. Rachel Riley offers a bespoke made-to-measure service for special occasions including christenings, weddings and milestone birthdays. These garments are tailored to the child's measurements and handcrafted at the Rachel Riley workshop in France.
Shopping & Gifts
Yes. Rachel Riley offers a dedicated occasionwear selection designed for celebrations and milestone moments including birthdays, weddings, christenings, parties and family occasions.
Rachel Riley offers traditional and beautifully crafted childrenswear that can be suitable for christenings and other formal occasions. The brand also provides a bespoke made-to-measure service for particularly special events.
Yes. Rachel Riley offers a selection of newborn and baby gifts, including babygros, knitwear, blankets, accessories and personalised pieces.
Selected Rachel Riley products can be personalised with embroidery or monogramming, creating a more individual gift for babies and children.
Delivery
Most UK mainland orders arrive within 3–5 working days. Standard UK mainland delivery is £5.95 and is free on orders over £75. Express delivery is available for selected orders, with delivery within 1–2 working days when ordered by 1pm.
Yes. Rachel Riley ships internationally, including to Europe, the USA, Canada and other worldwide destinations. International delivery charges vary depending on the destination, and import duties or taxes may apply.
Yes. Rachel Riley offers delivery to the USA. Customers in the USA can also shop through the Rachel Riley US sister site, which the brand recommends to help avoid import charges.
Returns & Exchanges
Non-sale Rachel Riley items can be returned for a full refund within 14 days of receipt, provided they are in perfect condition with the original receipt. A credit note or exchange is available within 28 days of receipt. Different conditions apply to sale items.
Sale items can be returned for a full refund within 14 days of receipt. A credit note or exchange is also available within 14 days of receipt, subject to the applicable sale conditions.
No. Personalised items cannot be returned or exchanged.
Yes. Mystery Bags are final sale and cannot be returned or exchanged. Face masks, tights and socks cannot be returned or exchanged for hygiene reasons. Special return arrangements also apply to certain Clair de Lune products.
Caring For Rachel Riley Clothing
Care instructions vary depending on the garment and fabric, so customers should always follow the care instructions provided with their individual item. Many Rachel Riley cotton garments can be machine washed, while delicate fabrics such as cashmere may require specialist care.
Rachel Riley recommends caring for garments carefully so they can be worn repeatedly and passed down to siblings, cousins and future generations. The brand's approach focuses on buying quality pieces, caring for them properly and extending their useful life.
Customer Support
Customers can contact the Rachel Riley team through the website's contact form. The team aims to respond within 1–3 working days.
Yes. If you are unsure about sizing, a particular style, delivery or an order, the Rachel Riley team can provide assistance through customer support.












